Email Counselling Skills – a downloadable course


Cost of course £60.00




This short introductory course (6 hours CPD) is aimed at anyone who uses email with clients and wants to brush up their writing skills. It is downloadable and can be completed at your computer in your own time. This course focuses entirely on the writing skills needed to work by email with clients. Our Course Guide takes you through six Learning Sessions. We introduce you to different aspects of counselling by email: how to substitute words for feelings; how to respond to emails in different situations; how to build emails into an asynchronous dialogue and more.

During this short course, you will explore how to: translate your existing face to face skills into text; manage online boundaries and silence; create an email dialogue as well as how to relate to people only from their written words.

The Course Guide takes you through six Learning Sessions to introduce you to the skills of email counselling (the words you write are your only communication tools). During this Course you will:

  1. analyse and evaluate the responses of two online counsellors to the same fictitious client, Maisie
  2. write your own replies in the Course Workbook to a fictitious client, Jake
  3. discover how a therapeutic working alliance can be built solely through the written word
  4. express yourself professionally and skillfully in writing
  5. find ways to address online silence from clients
  6. learn how to hold good online boundaries
  7. explore different ways of laying out email replies
  8. experience writing counseling emails to a client you neither see nor hear
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At the end of the Course you are asked to email your completed Workbook to OLT. It is returned to you with brief personal feedback from Gill Jones and your CPD certificate for six hours.

The Course Guide and Workbook will be emailed to you after you have made your payment using the Paypal button below. When we receive notification of your payment from Paypal we will send you the Course Guide and Course Workbook as file attachments. If you don’t hear from us within 48 hours of payment, please email us using the link on this page. This is self-directed learning and we hope you enjoy it and will want to do further learning with us.

Please Note: This course is not sufficient on its own for someone to set up an email counselling service.

Gill Jones, MA, MBACP, Registered Senior Accredited Counsellor

In the event you make a mistake and need to cancel your purchase, please email OLT immediately, using the link below. Once you have received the course books, Online Training for Counsellors Ltd. are only able to offer a refund in exceptional circumstances.




If you have any questions please contact OLT administrator, Jasmine Lamb, by clicking here.